Return And Exchange Policy
- What is your return policy?
- How do I return a product?
- How do I pack my return?
- How do I return an item if I live outside of the United States?
- I would like to return a gift that was sent to me. How do I do that?
- How long does it take for me to get a refund?
- Does the pre-paid label cover international returns?
- How long do I have to process a refund and still be eligible for a full refund:
- What information do I need to process a return?
What is your return policy?
You can be confident and fall head over heels for your chloe + isabel jewelry! However, if by chance you are not completely and utterly satisfied with your purchases, you can return unworn items (in resalable condition; excluding final sale and Friends-only pieces). The following return options are available to chloe + isabel customers:
Refund (must be received by our fulfillment center within 30 days of original ship date). After 30 days, you receive store credit towards your next purchase.
Backordered Item (can be cancelled with full refund as long as the item is still in backorder status; if it has processed and/or shipped, see applicable return options above).
Defective Item (see Lifetime Replacement Guarantee).
Products must be in the condition that you received them and in the original packaging. Return shipping is absolutely FREE. You will be provided with a pre-paid domestic shipping label to return the purchase to us. Returns received at our fulfillment center within 30 days of the original purchase are given a full refund. Returns placed after 30 days are offered chloe + isabel credit to be used at anytime on any new order.
Once your return is received and inspected by the fulfillment center, your refund will be processed and a credit will automatically be applied to your credit card within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days for the credit to post to your account.
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Refund (must be received by our fulfillment center within 30 days of original ship date). After 30 days, you receive store credit towards your next purchase.
Backordered Item (can be cancelled with full refund as long as the item is still in backorder status; if it has processed and/or shipped, see applicable return options above).
Defective Item (see Lifetime Replacement Guarantee).
Products must be in the condition that you received them and in the original packaging. Return shipping is absolutely FREE. You will be provided with a pre-paid domestic shipping label to return the purchase to us. Returns received at our fulfillment center within 30 days of the original purchase are given a full refund. Returns placed after 30 days are offered chloe + isabel credit to be used at anytime on any new order.
Once your return is received and inspected by the fulfillment center, your refund will be processed and a credit will automatically be applied to your credit card within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days for the credit to post to your account.
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How do I return a product?
Return shipping is FREE, fast, and easy. Visit our Returns Center to start a return. You can either login with your chloe + isabel accout information, or enter in your order number (looks like R999999999), and follow the return process through the four steps (Select Return Order, Return Order Details, Confirm Return Order, Return Order Complete). On the second step, Return Order Details, provide a reason for return for each item that will be sent back. This will better help us at chloe + isabel provide our customers the best customer service in the future! On step 4, you will be asked to print out the return confirmation receipt and include this in your original packaging for return. Within 24 hours of submitting your return request, you will be separately emailed a printable UPS return shipping label to apply to your package. Once your return is received at our processing center, your refund will be processed and a credit will automatically be applied to your credit card within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
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How do I pack my return?
The box that the items were originally shipped in can be reused if the sizing is appropriate. Simply apply the shipping label emailed to you, and include the print out return confirmation receipt. Please contact us ([email protected]), with any questions or concerns.
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How do I return an item if I live outside of the United States?
We currently offer free returns for orders shipped to the United States only. However, if you outside U.S., you may return items at your own expense using any trackable and insured shipping method. Please contact our customer care team for detailed instructions. Email us: [email protected].
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I would like to return a gift that was sent to me. How do I do that?
Please follow our return instructions located in these FAQs. You will need to have the order number associated with the gift, and the email of the sender. If you have any questions, please contact us at: [email protected] for further assistance.
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How long does it take for me to get a refund?
Once your return is received and inspected by the fulfillment center, your refund will be processed and a credit will automatically be applied to your credit card within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
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Does the pre-paid label cover international returns?
No. Our pre-paid labels are only for domestic shipments.
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How long do I have to process a refund and still be eligible for a full refund:
The item must be received by our warehouse within 30 days from the time of shipment. Please allow 2-3 business days for the shipment to arrive once you send it back.
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What information do I need to process a return?
All information required to submit your return will be found on your packing slip that comes in your initial shipment. Please be sure to hang onto this paperwork. If it is misplaced, you can request item information by emailing [email protected].
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